Job Description

Job Title Head Communications Planning & Operations

Description

Head Communications Planning & Operations
Job Title Head Communications Planning & Operations

Head Communications Planning & Operations
:
ABOUT THE BUSINESS:
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
KEY ACCOUNTABILITIES:
In close coordination with the LT, lead the development of the annual Communications and Brand plan that provides central direction for the whole function, including strategic impact and differentiation, focus and engagement, pro-active mindset, consistent and relevant messaging, effective campaigning, and cost-efficient solutions.
Working with the regions to ensure the development of annual regional Communications and Brand plans with sufficient balance of global direction and local adaptation.
Drive performance management, using KPI's to track progress, monitoring actual performance versus plan promoting awareness to drive improvement.
Manage the global budget for the Communications function as part of the annual planning cycle.
Oversee accuracy and implementation of the Operating Model - including organisational structure, supporting processes, relevant tools, and assurance.
In close coordination with centre of excellence leaders and regional managers, develop and lead a global measurement, analysis and insights programme that gives fundamental understanding on how DP World's performance, behaviours and communications are perceived among customers and influencers (representatives from among other governments, media, civil society, sector organisations and opinion leaders). Overall, an insights-based approach brings the customer's/influencer's voice to the decision-making process and transforms data into results that can be easily understood and are actionable to make informed decisions.
Run the annual series of LT meetings (weekly, monthly, and quarterly) with the necessary agenda input and outputs. Ensure effective planning, common understanding and delivery targets to achieve business and asset requirements. Incorporate data generated into the planning system.
Act as the focal point for key vendors overseeing performance via Quarterly Business Reviews and serve as the focal point for the Inter-Agency Team.
On behalf of the CCO, maintain oversight of innovation within the Communications profession to ensure knowledge input and exchange for a world class function.
Applicable if role has direct or indirect reports - responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
Perform other related duties as assigned.
JOB CONTEXT
We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse, and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change, and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient, and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
On Communications
The purpose of the Communications function is to create commercial value for DP World. We achieve this by building and leveraging our brand and reputation, engaging current and new customers and stakeholders, and drive global impact with aligned regional organisations and teams.
The strategy that we have selected is twofold:
We tell our story to relevant audiences with more precision for greater impact.
Differentiation through thought leadership.
This should deliver an enhanced reputation and a growing brand value, which will be measured annually.
By actively showcasing and communicating our capabilities, achievements, commercial products & services and thought leadership, we build preference among partners, existing and new customers and other stakeholders who are key to our growth ambitions.
QUALIFICATIONS, SKILLS & EXPERIENCE:
In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following:
Overall, the Head of Communications Planning & Operations brings an organisational capacity, further cementing all parts of the fast-growing Communications function, in line with business expansion. Following are required qualifications, experience, and skills:
Business or functional leader with some 5-8 years of experience, including plan development to support functional leadership within the Communications function of DP World.
Self-starter with good ability to introduce and lead planning and operations approaches to further streamline the organisation.
Have experience serving as a trusted advisor to senior leaders.
Understand how a proactive communications and campaigning approach can help realising commercial value for DP World.
Bring a passion to the role in order build, create and make things better. Possess strong influencing/motivating skills and the ability to drive delivery through others.
Be intellectually curious.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Group Communications, Regional teams
Communications departments at Head Office and across the region.
Frequent interaction with other functions and businesses in DP World.
Work closely with the Chief Communications Officer
Frequent contact and collaboration with external parties include:
Key vendors of the Communications function
Inter-Agency Team of DP World
Professional Communications bodies in the Middle East (such as MEPRA) and at global level (such as the Institute of PR, Arthur Page Society, and AMEC).
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