Job Description

Overview of the role:
To provide strong support to the Operations team and customers while optimizing SAP usage in daily activities to ensure complete system integrity. To complete administrative tasks with accuracy and within the designated timeframe, and to submit reports promptly.
What you will do:

• Offer high level support and commercial contact to our customers. Fully understand our SLA / KPI requirements and ensure a customer centric mindset is maintained at all times.
• Maximize SAP in all day to day activities to maintain system integrity and exceed customer service level expectations.
• Develop and maintain a healthy relationship with all internal and external stakeholders. Excellent communication and diplomacy is essential to ensure operation runs smoothly and efficiently.
• Identify areas requiring improvement and develop plans to rectify shortfalls and implement accordingly.
• Provide direct support and assistance to Auto Units Supervisors and Transport Planners. Complete cross-training for all Auto Units departments and have knowledge of the full supply chain process.
• Preparation of Daily Reports for prompt submission to Operations Manager (SNA Update, PDI Feed, Daily KM Report)
• Provide/update system entries (UL creation, Shipment/delivery creation, Binning Location updates, etc) when required.
• Ensure that offline employees are made aware of company advertisements and promotions, as well as announcements and notices from top management.. These shall then be posted promptly on the notice board an updated regularly .
• Perform record-keeping (meeting Minutes)and clerical tasks (filing) as necessary.
• Offer high level support to the Operations Manager/Operations Supervisor in the preparation of incident reports for submission to top management /other departments.

Skills Required