Job Description

About L'ETO Group

L'ETO Group was born from a philosophy that blends the heart and mind of nutritious and healthy dining complemented by an iconic dessert selection. Inspired by the core elements of summer -- freshness, vibrance, and warmth -- we've grown from a single cafe in Soho into 40+ locations across the UK, UAE, Saudi Arabia, Qatar, and beyond.

Joining L'ETO means being part of a global brand where creativity, ownership, and hospitality come together to create unforgettable experiences.

Job Overview:

As the Operations Director, you will turn the company's vision and strategy into clear operational systems and processes across all UAE branches. You will lead regional performance, standardize operations, build strong management teams, and ensure every branch delivers consistent quality, efficiency, and profitability.

Duties & Responsibilities:

Full operational oversight of all L'ETO branches across the UAE Lead regional P&L: drive sales, profitability, and cost efficiency Monitor branch performance and implement actions to improve KPIs Standardize and maintain operational processes, SOPs, and manuals Centralize workflows and introduce structured solutions to increase productivity Manage and develop Branch Managers, ensuring accountability for results Collaborate with HR, Marketing, Finance, Supply Chain on operational strategy Lead internal reporting, audits, and weekly performance reviews Support new openings and ensure consistency of brand standards Build strong teams through coaching, development, and succession planning Ensure compliance with hygiene, safety, cash handling, and operational policies

Requirements & Qualifications

Proven experience as an Operations Manager / Director in F&B within the UAE, managing multiple locations and large teams

Experience of financial reports analysis

Strong background in the GCC region

Highly organized, structured thinker with the ability to build systems and processes from scratch

Strong leadership profile with hands-on approach and the ability to work under pressure

Excellent English communication skills (verbal & written)

Strategic mindset with the ability to balance operational detail and high-level vision

Job Type: Full-time