Job Description

Position:

Operations Manager - F&B

Location:

Dubai, UAE

EXECUTIVE SUMMARY

Join an amazing group of people at OliOli Group venues and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration. OliOli (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum.

Find out more about OliOli Group venues @ www.olioli.ae or www.instagram.com/olioliuae.

POSITION OVERVIEW

The Operations Manager F&B will be responsible for overseeing the performance, efficiency, and quality of food and beverage operations across OliOli Group venues. This position plays a key role in ensuring exceptional guest experiences by upholding brand standards, driving operational consistency, and leading high-performing teams. The ideal candidate is a hands-on leader with a strong background in F&B operations, team management, and cost control.

KEY RESPONSIBILITIES

Oversee daily operations of the cafe ensuring that customers are always provided with excellent level of service while making sure that the operations are profitable to the company. Ensure consistency in service, quality, cleanliness, and presentation. Streamline daily operations to reduce bottlenecks and improve service delivery. Oversee inventory control, ordering systems, and cost optimization. Manage relationships with suppliers and negotiate pricing and terms. Comply with all local health and safety regulations. Monitor hygiene and cleanliness standards in the branches and upkeep of all service equipment as per companys standard. Monitor KPIs and financial performance of each F&B outlet individually and collectively

Guest Satisfaction

Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately. Ensure a consistently high standard of guest service by monitoring customer satisfaction metrics and implementing service recovery procedures.

Cross-department collaboration

Propose new menus for the cafe (in coordination with Marketing) within defined budgets, recommend selling price, rotate/change menus and introduce new products. Oversee and execute F&B marketing strategies, including close collaboration with the Head of Marketing to implement both short and long-term strategies aligned with the revenue goals. Connect the cafes products and services to the events and activations taking place in the building, collaborating with the Creative team and Guest Engagement team to accomplish this.

Team management:

Ensure staffing of required positions, monitor staff performance with emphasis on professional development to ensure that they are working effectively and efficiently in compliance with established Hygiene & Safety Standards. Lead, manage and inspire the team of servers, chefs, and team leaders across locations. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Oversee recruitment, training and development plans for F&B staff.

Operational excellency:

Monitor food quality, hygiene, and safety standards in compliance with regulations oversee daily food and beverage operations, ensuring smooth and efficient service Establish and monitor targets, KPIs, schedules, and SOPs

Pre-opening responsibilities:

Supports in the generation of new ideas for service and products that will maintain a competitive and leading edge over our competitors Actively contributes to the creation of venues bringing people together, generating connections that seal deals and embody truly interactive areas through branded F&B experiences Lead the opening of new F&B locations from planning, hiring, designing to launch Ensure teams are trained and ready for soft and grand openings Champion a mindset of experimentation and innovation to stay on top of trends for current and future venues

QUALIFICATIONS

Bachelors degree in Hospitality, Business or any related field Specialized certificates are preferred 4+ years of progressive experience in F&B operations, including multi-unit management. Proficiency with POS systems, reporting tools, and inventory software. Willingness to travel between locations as needed. Knowledge of GCC H&S laws and regulations Ability to work productively with divergent opinions Excellent verbal, written and presentation skills; demonstrated active listening skills Demonstrated ability to be flexible and adopt at prioritizing and managing multiple tasks Sound knowledge of Microsoft 365 Excellent organizational and time management skills

TRAITS & CHARACTERISTICS

Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Positive attitude; respectful of diversity; patient and empathetic; friendly; growth-oriented; courteous Adaptable to perform a variety of duties. Attention to detail & meticulous. * Solution-oriented professional.