Job Description

Mirage Concept Marketing Agency is expanding its internal operations team and is seeking an

Operations Coordinator - Client Services

to support and manage day-to-day coordination across client support and remote resource operations.

This is a

full-time, in-house role based in Dubai

, ideal for someone with prior experience working in

agency operations, outsourcing, or virtual support environments

, who is comfortable managing workflows, coordination, and client requirements.

Key Responsibilities

Coordinate day-to-day operations between clients and assigned support resources Support internal operational workflows and task allocation Assist with client onboarding, requirements gathering, and ongoing coordination Match client needs with suitable support resources and manage allocations Track availability, task delivery, and operational timelines Maintain internal databases, schedules, and documentation Support client communication, updates, and follow-ups Assist with improving processes, systems, and operational efficiency

Requirements

Previous experience in

agency operations, outsourcing, or remote support environments

(strongly preferred) Familiarity with operational tools such as CRM systems, Google Workspace, and task/project management platforms Strong organizational and coordination skills Ability to manage multiple clients and tasks simultaneously Detail-oriented, proactive, and solution-driven Professional written and verbal communication skills

Based in Dubai and available to work as part of an in-house agency team

Nice to Have

Experience with tools such as ClickUp, Trello, Asana, Monday, or similar Exposure to onboarding, performance tracking, or quality control processes Background in agency, client servicing, or operational roles

What We Offer

Competitive basic salary

Employment visa provided

Opportunity to grow with a scaling service division Direct exposure to agency operations and decision-making Small, fast-moving team where individual contribution is visible and valued
Job Types: Full-time, Contract, Fresher
Contract length: 24 months

Pay: AED2,000.00 - AED3,500.00 per month