Job Description

Operations Coordinator - Facilities/Services Management

We are looking for a highly organized and proactive

Operations Coordinator

to manage the daily logistics of our babysitting, nanny, and housekeeping services. This role is crucial in ensuring timely service delivery through effective coordination between clients, field staff, and drivers.

The ideal candidate will oversee staff deployment, manage transport logistics, maintain service quality, and work closely with the customer service team to ensure client satisfaction.

Key Responsibilities:

A. Staff Scheduling & Deployment

Assign staff based on booking calendar, availability, and location. Maintain and update staff rosters and shift schedules. Confirm job readiness and communicate assignments clearly.

B. Logistics Management

Coordinate staff transport with drivers. Monitor active jobs to ensure timely service. Manage last-minute changes or emergency replacements.

C. Service Quality Oversight

Ensure staff are prepared, presentable, and briefed before dispatch. Remain on-call during service hours to resolve issues. Follow up on client feedback and implement improvements.

D. Reporting & Coordination

Prepare daily reports on service delivery. Liaise with CSRs to handle special client requests and escalations.

Key Skills & Qualifications:

Strong coordination and multitasking skills Excellent time management and attention to detail Knowledge of Dubai/UAE locations and logistics Experience in field or service operations (preferred) Proficient with scheduling tools and apps Fluent in English (Arabic or Tagalog is a plus)
W/a: +97142694990

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

Are you ready to start immediately?
Experience:

as Ops Cooridnator: 2 years (Preferred) Cleaning/Services Company: 2 years (Preferred) * On call scheduling: 2 years (Preferred)