Officer – Customer Service

Dubai, United Arab Emirates

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Job Description

Overview:
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubais ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
This position is responsible for facilitating the customers experience at X Dubais attraction or facility. this position will reflect X Dubais brand in a face to face interaction with customers and guests. Responsibilities:

Daily opening and closing procedures of XDubai Edgewalk.
Supervising the progress and experience of each assigned group.
Usher the guests.
Fitting harness and helmets correctly and supervising the use of all safety equipment.
Conducting pre-tour safety orientation for each tour group.
Using customer engagement skills to ensure a memorable experience for each guest.
Assuring the safety and wellbeing of guests throughout each tour.
Help and resolve customer complaints and questions.
Demonstrate a high level of customer service.
Keep all filing up to date for database - sales and members.
Servicing existing reservations of guests including upgrading, modifying. and taking payments for existing reservations.
Go the extra mile to engage customers.
Inform customer of deals and promotions.
Assists in the upkeep of the facility.
Assist and collaborate with the team on events and projects.
Perform all other duties assigned by supervisor or manager.

Qualifications:

High school diploma or equivalent.
Previous 3 years of experience in retail or customer service preferred.

For more information about Shamal, please visit our LinkedIn page:
Note:
Due to a high influx of profiles, only shortlisted candidates will be contacted.

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