Job Description

Company Description
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

We are seeking a dedicated and customer-focused Officer- Customer Service to join our team in Abu Dhabi, United Arab Emirates. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.

• Actively sell and cross-sell asset and liability products to new and existing customers
• Prepare, assess, and recommend loan product applications and maintenance requests
• Process customer requests, including account openings, online banking requests, and other services
• Educate customers about automated channels such as ATM, call center, and online banking
• Attract new customers through personal relations and existing customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking applications
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
• Respond to customer inquiries forwarded from the call center
• Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
• Complete mandatory training programs to stay updated on bank products and services
• Adhere to bank policies, processes, and procedures, both internal and external

Qualifications

• High School diploma or equivalent
• Minimum of 2 years' relevant experience in the banking sector
• Familiarity with bank products, customer experience, and related policies and procedures
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to work efficiently in a fast-paced environment
• Strong sales skills and ability to meet targets
• Knowledge of online and mobile banking platforms
• Empathetic approach to customer service
• Ability to work collaboratively in a team environment
• Flexibility to adapt to changing customer needs and bank procedures

Skills Required