Job Description

Officer Customer Service - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Officer Customer Service role supports First Abu Dhabi Bank's retail banking operations by delivering exceptional customer service, handling day-to-day service requests, resolving inquiries, and driving sales of banking products. The position plays a key role in enhancing customer satisfaction, supporting digital adoption, and meeting branch-level sales and service targets.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance requests.
• Process customer service requests such as account opening, online banking activation, and related services.
• Educate customers on automated banking channels including ATM, call centre, and online banking.
• Attract new customers through referrals and personal networks.
• Participate in daily retail sales meetings and meet assigned individual sales targets.
• Achieve monthly targets for onboarding customers to online and mobile banking platforms.
• Ensure high levels of customer satisfaction and support achievement of NPS targets.
• Respond to inquiries forwarded from the call centre and resolve issues promptly.
• Collaborate with branch colleagues and other internal stakeholders to ensure smooth service delivery.
• Complete mandatory training programs to stay updated on FAB products, services, and compliance requirements.
• Adhere to all internal and external bank policies, processes, and regulatory guidelines.

Ideal Profile

• High school diploma or equivalent; additional education is an advantage.
• Minimum two years of relevant banking sector experience.
• Strong knowledge of bank products, customer service procedures, and digital banking channels.
• Excellent communication, interpersonal, and customer-handling skills.
• Strong sales acumen with the ability to achieve targets in a fast-paced environment.
• Problem-solving ability, attention to detail, and strong follow-through.
• Proficient in CRM systems and customer service tools.
• Tech-savvy with the ability to guide customers on mobile and online banking.
• Empathetic, professional, and able to collaborate effectively within a team.
• Flexible and adaptable to changing customer needs and operational requirements.

Skills Set

• Customer support and complaint handling
• Cross-selling and sales generation
• Loan processing and service requests
• Digital channel onboarding
• Documentation and CRM updates
• NPS and customer experience management
• Team collaboration
• Problem solving and communication

Why Join Us

• Be part of a high-performance customer service team at the UAE's largest financial institution.
• Build strong skills in retail banking, digital servicing, and frontline customer engagement.
• Support FAB's customer-first strategy while growing your career in a dynamic banking environment.

About the Company
First Abu Dhabi Bank is one of the world's most trusted and secure financial institutions, known for customer-centric service, operational strength, and a culture that empowers employees to succeed. FAB invests in people, technology, and innovation-ensuring every team member plays a meaningful role in delivering exceptional banking experiences.
Job Title Officer Customer Service - First Abu Dhabi Bank - Abu Dhabi, UAE
Officer Customer Service - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Officer Customer Service role supports First Abu Dhabi Bank's retail banking operations by delivering exceptional customer service, handling day-to-day service requests, resolving inquiries, and driving sales of banking products. The position plays a key role in enhancing customer satisfaction, supporting digital adoption, and meeting branch-level sales and service targets.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance requests.
• Process customer service requests such as account opening, online banking activation, and related services.
• Educate customers on automated banking channels including ATM, call centre, and online banking.
• Attract new customers through referrals and personal networks.
• Participate in daily retail sales meetings and meet assigned individual sales targets.
• Achieve monthly targets for onboarding customers to online and mobile banking platforms.
• Ensure high levels of customer satisfaction and support achievement of NPS targets.
• Respond to inquiries forwarded from the call centre and resolve issues promptly.
• Collaborate with branch colleagues and other internal stakeholders to ensure smooth service delivery.
• Complete mandatory training programs to stay updated on FAB products, services, and compliance requirements.
• Adhere to all internal and external bank policies, processes, and regulatory guidelines.

Ideal Profile

• High school diploma or equivalent; additional education is an advantage.
• Minimum two years of relevant banking sector experience.
• Strong knowledge of bank products, customer service procedures, and digital banking channels.
• Excellent communication, interpersonal, and customer-handling skills.
• Strong sales acumen with the ability to achieve targets in a fast-paced environment.
• Problem-solving ability, attention to detail, and strong follow-through.
• Proficient in CRM systems and customer service tools.
• Tech-savvy with the ability to guide customers on mobile and online banking.
• Empathetic, professional, and able to collaborate effectively within a team.
• Flexible and adaptable to changing customer needs and operational requirements.

Skills Set

• Customer support and complaint handling
• Cross-selling and sales generation
• Loan processing and service requests
• Digital channel onboarding
• Documentation and CRM updates
• NPS and customer experience management
• Team collaboration
• Problem solving and communication

Why Join Us

• Be part of a high-performance customer service team at the UAE's largest financial institution.
• Build strong skills in retail banking, digital servicing, and frontline customer engagement.
• Support FAB's customer-first strategy while growing your career in a dynamic banking environment.

About the Company
First Abu Dhabi Bank is one of the world's most trusted and secure financial institutions, known for customer-centric service, operational strength, and a culture that empowers employees to succeed. FAB invests in people, technology, and innovation-ensuring every team member plays a meaningful role in delivering exceptional banking experiences.
Post Details
Job Start Date
Salary from 12000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required