Job Description

Department-Call Center Position-Call center agent Salary range-4,500 - 5,700 Language-bilingual Arabic & English Location-RAK & AUH Gender-Male Only ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Competencies These are the main responsibilities of this role 1. Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center. 2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines 3. Escalate customer queries and complaints as necessary. 4. Follows up with customer via telephone or email following initial sales contact 5. Explain products or services and prices, and answer all the customers questions. 6. Polite and courteous when dealing with customers all the time. 7. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers. 8. Keep accurate data on all tasks performed as per defined format, 9. Keep customer documents secured and filed accordingly 11. Meet or exceed the daily, weekly, and monthly sales targets set by the Management. 13. Escalate hazard /potential risk immediately, via the proper channels Job Conditions: 1. Required to work on shifts 2. Required to work 6 days a week 3. Required to do overtime when necessary 4. Required to perform additional tasks when necessary Job Types: Full-time, Permanent Salary: AED4,500.00 - AED5,700.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently in Abu Dhabi ?
• Are you male candidate ?

Experience:

• Call centre: 4 years (Preferred)
• Banking: 4 years (Preferred)
• inbound & outbound calls: 2 years (Preferred)

Language:

• Arabic (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)