Call Center Agent
Abu Dhabi, United Arab Emirates
Job Description
Published
December 23, 2022
Location
Abu Dhabi, United Arab Emirates
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time
Description
Hiring a Call center Agent for Abu Dhabi.
Key Responsibilities:
- Deliver the best customer service by attending and resolving queries / issues.
- Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
- Analyze the various parts of a problem properly and develop logical solutions.
- Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
- Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
- Follow up on registered cases / queries when necessary.
Key Requirements:
- Bachelors degree.
- Three years experience in a call center or customer service environment.
- Proficient in Microsoft Office.
- Excellent English communication skills.
- Team player with a positive attitude.
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Job Detail
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Job IdJD1485029
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned