Call Center Agent
Abu Dhabi, United Arab Emirates
Job Description
Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.
To handle all inbound calls and emails via the website related to FAB Properties and Mismak.
ACCOUNTABILITIES:
Minimum Qualification:
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.
To handle all inbound calls and emails via the website related to FAB Properties and Mismak.
ACCOUNTABILITIES:
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organisation\'s values and ethics at all times to support the establishment of a value drive culture within the bank.
- Handle all inbound customer calls; respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
- Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
- Monitor and track all case files from CMS until completion; notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs).
- Identify the root cause of any complaint and record in CMS to facilitate accurate reporting
Minimum Qualification:
- Bachelor\'s degree in the Arts (BA) or Sciences (BS) or a related discipline
- Three years\' relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative
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Job Detail
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Job IdJD1500165
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned