Job Description

About AppsComm

AppsComm Technologies LLC provides ICT, networking, and ELV solutions across the UAE. We are hiring a Level 1 Engineer with experience in Apple devices and environments to strengthen our support team.

Key Responsibilities

Provide first-line technical support for clients on-site and remotely. Troubleshoot Apple products (MacBooks, iMacs, iPads, iPhones) including OS setup, backup, email configuration, and security updates. Support network connectivity issues (Wi-Fi, LAN, VPN) and escalate complex cases. Perform routine checks on systems, maintain logs, and prepare basic documentation. Assist with user account management, software installation, and system updates. Work with senior engineers on escalations and project rollouts.

Requirements

1-2 years' IT support or network support experience. Hands-on knowledge of Apple operating systems and hardware. Basic understanding of networking concepts (IP addressing, VLANs, Wi-Fi setup, DHCP). Strong communication and customer service skills. Relevant certifications (Apple Certified Support Professional, CompTIA A+/N+) are an advantage.

Benefits

Salary + allowances. [Medical insurance] [Annual leave and UAE labour law benefits]

Pay

[After discussions ]

Job Type: Full-time

Application Question(s):

Do you have experience providing support for Apple products (MacBook, iMac, iPad, iPhone)? (Yes/No) How many years of IT/network support experience do you have? Do you have knowledge of basic networking (IP, Wi-Fi, VPN)? (Yes/No) * Are you currently based in the UAE and available to join within [X] weeks? (Yes/No)