Job Description

Location:

Dubai

Department:

IT Support & Operations

Reports To:

IT Manager

Role Overview

We are seeking a skilled

Level 2 IT Support Engineer

to join our growing IT operations team. The ideal candidate will have strong experience in IT support environments, with hands-on expertise in Microsoft Azure and modern cloud technologies. This role requires a proactive professional with strong troubleshooting skills, the ability to work independently, and a customer-focused mindset. Applicants with a valid UAE driving license and access to a personal vehicle will be preferred.

Key Responsibilities

Provide

Level 2 technical support

to resolve escalated issues from Level 1 support. Diagnose, troubleshoot, and resolve hardware, software, and network-related incidents. Support and maintain

Microsoft Azure services

(VMs, AD, Intune, O365, Exchange Online, Security & Compliance). Manage

endpoint devices

(Windows, macOS, iOS, Android) including configuration, patching, and security compliance. Administer Active Directory, Group Policies, and user access management. Collaborate with Level 3 / infrastructure teams on escalated issues and project rollouts. Implement and maintain

cybersecurity best practices

(MFA, endpoint security, vulnerability management). Provide

remote and onsite support

to end-users across offices and client sites. Document solutions, update knowledge base, and follow ITIL-based service desk practices. Assist with IT infrastructure projects including

cloud migrations, hybrid setups, and automation initiatives

. Monitor system performance and proactively address potential issues.

Job Requirements

Minimum

3-5 years' experience

in IT Support (Level 2 or similar role). Hands-on experience with:

Microsoft Azure (VMs, AAD, Intune, Security & Compliance)

Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive)

Windows Server administration

(AD, DNS, DHCP, GPOs)

Networking fundamentals

(LAN, WAN, VPN, Firewalls, Switching, Wi-Fi)

Endpoint management

(Intune, SCCM, or equivalent) Strong troubleshooting and problem-solving skills. Knowledge of

current IT trends

such as: Cloud-first infrastructure Zero Trust security models AI-powered IT support tools Automation & scripting (PowerShell preferred) ITIL certification (Foundation or higher) is preferred. Industry certifications such as

Microsoft Certified: Azure Administrator Associate, CompTIA Network+/Security+, CCNA

are a plus. Excellent communication skills, with the ability to explain technical issues to non-technical users. Valid

driving license and access to a personal car

(preferred).

What We Offer

Competitive salary and benefits package. Opportunities for professional growth and certification sponsorship. Exposure to cutting-edge cloud and IT security technologies. A collaborative and innovative work environment.
Job Type: Full-time

License/Certification:

* Do You Have Driving License & Car? (Preferred)