Job Description

Application Support Engineer - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC Dubai is hiring an Application Support Engineer to provide first and second-level technical assistance, manage incident and work order tickets, and ensure timely resolution of application-related issues. The role involves monitoring SLAs and OLAs, troubleshooting problems, and coordinating with cross-functional teams to maintain system performance and user satisfaction.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Technical Customer Service
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Provide first and second-level technical support for enterprise applications.
• Handle incidents and work orders through the ticketing system, ensuring timely updates and resolution.
• Monitor and maintain SLA and OLA compliance, escalating issues as necessary.
• Troubleshoot and resolve software and system errors to ensure application stability and performance.
• Assist with software installation, configuration, maintenance, and updates.
• Collaborate with internal IT teams and vendors to address application bugs and service interruptions.
• Document issues, resolutions, and process improvements to maintain knowledge base accuracy.

Ideal Profile

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 2-4 years of experience in application support or technical service desk environments.
• Strong understanding of SLA/OLA frameworks and ITSM tools such as ServiceNow or Remedy.
• Experience with troubleshooting software and database connectivity issues.
• Excellent communication and problem-solving skills with customer-oriented focus.

Skills Set

• Application Support
• Incident Management
• SLA/OLA Compliance
• Ticketing System Operation
• Troubleshooting and Root Cause Analysis
• Software Installation and Maintenance

Why Join Us

• Opportunity to work with a leading regional IT services provider supporting major enterprise clients.
• Exposure to advanced infrastructure and application management systems.
• Growth-oriented environment fostering professional development and continuous learning.

About the Company
Dicetek LLC is a global IT solutions and consulting company headquartered in Dubai, offering technology services across banking, finance, telecom, and government sectors. The company delivers reliable IT support, digital transformation, and managed service solutions to help clients achieve operational excellence and innovation.
Job Title Application Support Engineer - Dicetek LLC - Dubai, UAE
Application Support Engineer - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC Dubai is hiring an Application Support Engineer to provide first and second-level technical assistance, manage incident and work order tickets, and ensure timely resolution of application-related issues. The role involves monitoring SLAs and OLAs, troubleshooting problems, and coordinating with cross-functional teams to maintain system performance and user satisfaction.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Technical Customer Service
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Provide first and second-level technical support for enterprise applications.
• Handle incidents and work orders through the ticketing system, ensuring timely updates and resolution.
• Monitor and maintain SLA and OLA compliance, escalating issues as necessary.
• Troubleshoot and resolve software and system errors to ensure application stability and performance.
• Assist with software installation, configuration, maintenance, and updates.
• Collaborate with internal IT teams and vendors to address application bugs and service interruptions.
• Document issues, resolutions, and process improvements to maintain knowledge base accuracy.

Ideal Profile

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 2-4 years of experience in application support or technical service desk environments.
• Strong understanding of SLA/OLA frameworks and ITSM tools such as ServiceNow or Remedy.
• Experience with troubleshooting software and database connectivity issues.
• Excellent communication and problem-solving skills with customer-oriented focus.

Skills Set

• Application Support
• Incident Management
• SLA/OLA Compliance
• Ticketing System Operation
• Troubleshooting and Root Cause Analysis
• Software Installation and Maintenance

Why Join Us

• Opportunity to work with a leading regional IT services provider supporting major enterprise clients.
• Exposure to advanced infrastructure and application management systems.
• Growth-oriented environment fostering professional development and continuous learning.

About the Company
Dicetek LLC is a global IT solutions and consulting company headquartered in Dubai, offering technology services across banking, finance, telecom, and government sectors. The company delivers reliable IT support, digital transformation, and managed service solutions to help clients achieve operational excellence and innovation.
Post Details
Job Start Date
Salary from 10000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required