Lead Customer Experience

United Arab Emirates, United Arab Emirates

Job Description

: * Deliver on all aspects of UI/UX design, from strategy to execution of complete development process, including ideation, brainstorming, design, testing, and launch.
  • Lead development of customer journeys, user flows to enhance the usability of existing and new products.
  • Cross functional collaboration with product owners, business analyst and project managers to understand user requirements.
  • Work with end customers to understand detailed requirements, user behaviour and accordingly design complete user experiences in line with the customers needs and vision.
  • Serve as the custodian and maintain Dubai Trades digital branding guidelines ensuring coherency across the digital portfolio
  • Provide support and guidance to UX officer ensuring high quality deliverables
  • Create high fidelity prototypes for user testing.
Job Specification

Essential

Bachelor\'s degree in a related Business Administration

Desirable

experience within both the customer services and systems. Strong communication

Highly responsible, self-motivated individual, capable of performing effectively under pressure.

About Us: We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 53,220 employees from 131 different nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World

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Job Detail

  • Job Id
    JD1510850
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned