Customer Experience Lead
New Cairo, Egypt
Job Description
Johnson & Johnson
Janssen Egypt is recruiting for Customer Experience Lead for GCC to be located in Cairo, Egypt. Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.Summary of the job:
The Customer Experience Lead for GCC belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.Duties & Responsibilities
The Customer Experience Lead, reporting to GCC CRM Manager and will work closely with line managers and sales team, across several aspects:- As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality.
- As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.
- As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.
Qualifications
Experience Required
- Education: Bachelor’s degree. MBA from an accredited university or college in business and/or business technology is add on.
- Experience: 5+ years’ work experience, preferred in pharmaceutical industry and in salesforce platform CRM system, with GCC experience is add on.
- Language: English and Arabic, French is add on.
- Location: Cairo.
Technical/Functional Skills Required
- Behave according to Credo and J&J leadership imperatives.
- Ability to learn with Excellent oral and written communications in English and Arabic
- Strong collaboration and partnering skills
- Strong project management and eye for business
- Expertise in obtaining, analyzing, and synthesizing information: making the sophisticated simple
- Critical thinking
- Personal integrity and maintain the trust of others
- Courage to try new things and make tough calls
- Ability to see big picture and address details
Primary Location
Egypt-Cairo-New Cairo-
Organization
Janssen Egypt (7804)
Job Function
Strategic Planning
Requisition ID
2206060520W
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Job Detail
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Job IdJD1422807
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Cairo, Egypt
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EducationNot mentioned