Director Of Customer Experience
UAE, United Arab Emirates
Job Description
Our Client
Halian are proud to be in partnership with one of the Middle Easts fastest growing subscription technology organizations in the recruitment of a Customer Experience Director. Based in Dubai and established in 2018 this leading technology business has over 40 employees and growing.
Your Responsibilities
- Manage a team of customer service agents who answer questions about products or services, oversee delivery, quality, billing, and other customer service issues.
- Developing a company’s brand image by managing the organization’s public image or reputation with customers.
- Establishing strategic partnerships with vendors and suppliers to improve the effectiveness of the company’s offerings.
- Improve customer satisfaction based on feedback from data, surveys, and focus groups.
- Developing and implementing training programs for employees to improve customer service skills and knowledge of company policies.
- Developing strategies and implementing solutions to increase customer loyalty by improving customer satisfaction levels or reducing churn rates.
Your Qualifications
- 10+ years of digital/customer ops program and project management experience.
- 5+ years managing large-enterprise scale digital operations and technology projects and initiatives.
- Exceptional communication skills, from individual to team-level, up to C-suite.
- Ability to effectively influence and communicate cross-functionally in highly matrixed organizations.
- Strong attention to detail and ability to drive focus for teams based on measurable outcomes and results.
- Adept at strategic planning and prioritization tied back to business goals.
- Compassionate people leader with a vision who inspires those around to bring the best version of themselves.
- Demonstrated track record of leadership. Ability to lead and influence teams to achieve outcomes.
- Experience working with a customer service team and/or operations team is a big plus.
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
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Job Detail
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Job IdJD1436321
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned