Salary: AED 18,500 - AED 20,000 per month plus benefits
ROLE DETAILS
Are you a customer experience manager working in aviation, automotive OEM, or luxury fashion?
Have you project-managed and mapped customer experience journeys?
Do you have a natural ability to inspire others to become obsessive about consistently delivering exceptional customer experiences?
Are you looking for a career opportunity to work in Dubai with some creative and brilliant people?
Our Client is a leading OEM with regional offices in Dubai; they are one of the world's most recognised and highly regarded automotive brands and are recruiting for a Customer Experience Manager to join their team. The Role
Manage the entire Customer Experience strategy and programs to maximise the brand experience and loyalty
Drive a Customer Centric philosophy and direction within the Regional Office, importer and dealer network
Evaluate, control and enhance the brand and customer experience seamlessly with Sales and Aftersales
Lead the continuous development of the Customer Journey effecting the desired brand value proposition for each touchpoint
Lead regional CRM strategy and direction, including relevant key performance indicators and initiatives
Set and manage Lead and Sales Funnel standards, including tools, planning and monitoring.
Play an ambassadorial role in developing a more vigorous “customer experience” mindset & culture within the business
Collaborate on all projects, launches and technical solutions which involve the customer journey by working with the teams to ensure it is in line with the customer experience strategy/standards
Ideal Candidate
You are already a Customer Experience Manager working within aviation (private and commercial first-class travel), automotive OEM (Ferrari, Lamborghini, Lotus, Bentley, Mercedes-Benz etc) or Luxury fashion (Gucci, Dior, Chanel or Louis Vuitton)
Hold a university degree in Business Administration and Management or similar education preferred
Minimum five years of experience in the automotive or luxury retail business
Have excellent communication skills and a successful track record in influencing senior stakeholders and high-impact decision-making
Solid interpretation of levers to create a customer-centric operational model
Ability to drive and effect change
The Package
Base salary AED 18,500 – AED 20,000 per month
Excellent bonus structure
Housing, Relocation and Transport allowance plus comprehensive medical cover
Application Apply with your up-to-date CV in Word format
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