Key Account Field Representative
Casablanca, Morocco
Job Description
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model .
The role reports to CHEP Automotive business.
The purpose of the role is :
- Managing operational and commercial requirements of existing Key Accounts in Morocco.
- Implementation of Customer Collaboration projects
- Develop relationship in the industry for new business opportunities
Key Account Responsibilities
Direct Responsibility to Manage European Automotive Key Accounts
Key Account Relationship and Operations:
- Responsible to build account plan through Salesforce
- Excellent level of relationship with customer HQ’s and Plants.
- Single point of contact for all CHEP activities in front of the customers.
- Responsibility to resolve escalated problems regarding to open debts, invoicing problems, audit results, logistical issues by working arm to arm with the relevant support functions CHEP organization.
- Negotiate Invoice Disputes with customers
- Work Closely with all interfaces between Customer and CHEP organization
- Approval of qualified data driven credits/debits and transactional corrections impacting invoices
Contract Renewal & Management
- Follow up Contract Renewal times as contract owner in Salesforce
- Setup Contract Strategy with finance
- Actively Negotiate Contract Terms with Customers according to contract strategy.
- Complete Contract Approval Process within organization
Cash Flow Improvements & Contract Compliance
- Use control and financial security reports and ensure analysis for under and over performance, trends and discrepancies for key account customers.
- Establish Performance meetings with Customers and negotiate improvement areas
- Generate& lead the Implementation of improvement initiatives & projects to improve financial efficiency. Resolution of Escalated Problems
- Completion of Contract Renewals
- Reduction in Open debts within Key Accounts
- Improvement in Key Account Customer financial performance
- Improvement in Key Account Customer’s NPS Scores
- On time KPI reporting and meeting with customers
- Visibility across the organization
- Adherence to SOP’s and policies.
Implement and Manage Customer Collaboration Projects
- Work closely with Customer Collaboration Rep to deliver Wave initiatives
- Initiate new efficiency ideas
New Business Generation
- Improve relationship with existing customers to develop new business opportunities.
- Develop Relationship and network in Morocco and setup communication with key players in market and association
Profile we look for :
Business degree or related and a minimum of 5 years working experience in Automotive Industry Supply Chain
- Supply Chain Management Experience
- Negotiation skills
- Worked with financial measures and KPIs
- Customer Service
- Strong Service orientation
- Strong analytic and numerical skills
- Must be extremely Very good customer orientated communication skills
- flexible and able to work under pressure
- Diplomatic and sensitive when serving customers of a different mentality and culture
- Can act under time pressure
- Good understanding of Customer Experience, Customer Solutions and keen to create customer loyality
- Ability to build cases for escalation and customer negotiationskeep it brief.
- Fluent French English and Arabic
Preferred Education
Bachelors - Business Administration/Management, Bachelors - Industrial Engineering, Bachelors - Logistics Management
Preferred Level of Work Experience
3 - 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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Job Detail
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Job IdJD1419437
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCasablanca, Morocco
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EducationNot mentioned