Job Description

Job Overview

The IT Desktop Technician is responsible for managing day-to-day IT operations at the local site while acting as a key liaison with regional and global IT teams in a global Oil & Gas environment.


The role ensures stable, secure, and efficient end-user computing services through hands-on support, troubleshooting, and coordination across distributed IT teams.


This position provides frontline technical support for desktop systems, operating systems, Microsoft 365, imaging, and end-user troubleshooting, while supporting infrastructure initiatives and ensuring compliance with company policies, safety standards, and regulatory requirements.

Key Responsibilities

End-User & Desktop Support

Install, configure, maintain, and troubleshoot desktop computers, laptops, peripherals, and mobile devices Provide on-site and remote IT support to users through the Service Desk ticketing system Diagnose and resolve hardware, software, OS, and application issues, escalating where necessary Perform OS imaging, deployment, rebuilds, and refresh activities using approved tools and standards Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and identity-related issues

IT Operations & Infrastructure Support

Act as local IT hands-and-feet support for regional and global infrastructure teams Assist with local server support, including monitoring and coordination of backup activities Support LAN/WAN, Wi-Fi, IP telephony, printers, access control systems, and mobile technologies Participate in infrastructure upgrades, migrations, and site IT projects Conduct site visits, system installations, commissioning, and upgrades as required

Coordination & Governance

Liaise closely with regional desktop, systems, network, and cybersecurity teams Follow approved Standard Operating Procedures (SOPs) and global IT instructions Maintain accurate technical documentation for supported sites and systems Support change management by ensuring documentation, approvals, and communication are in place Ensure compliance with IT security policies, data protection, and corporate governance standards

Safety, Quality & Continuous Improvement

Perform all activities in line with company HSE, security, quality, and ethical standards Promote safety, security, and environmental protection as core operational values Identify risks, operational gaps, and improvement opportunities within local IT services Operate within approved budgets and follow financial and procurement procedures Protect confidentiality and handle sensitive information with discretion Complete mandatory training and participate in performance and development reviews Work outside normal business hours when required to support operational needs

Required Skills & Competencies

Technical Skills

Strong hands-on experience in desktop and end-user computing environments Solid knowledge of Windows OS, OS imaging, deployment, and troubleshooting Proficient in Microsoft 365 (O365) end-user support Experience troubleshooting hardware, software, drivers, and system issues Basic understanding of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, TCP/IP) Familiarity with ITSM / Service Desk tools and ticket-based support models

Professional & Behavioral Skills

Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to work independently with minimal supervision Strong time management and task prioritization abilities Professional demeanor with the ability to support users at all organizational levels Adaptability to work in a global, process-driven Oil & Gas environment High attention to detail, accountability, and service orientation

Qualifications & Experience

Bachelor's degree in Information Technology, Computer Science, or a related field 3-6 years of experience in desktop / end-user IT support roles Experience working in Oil & Gas, Energy, or industrial environments is preferred Industry certifications (Microsoft, ITIL, CompTIA) are an advantage
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