Job Description

Job Title:

IT Support Technician

Location:

Sharjah

Company: Ain Al Shams

Job Summary:

We are seeking a skilled and customer-focused IT Support Technician to join our team. The ideal candidate will provide first-line technical support to internal users, ensuring all IT-related incidents and requests are resolved promptly. You'll troubleshoot hardware and software issues, support system installations, and contribute to the smooth operation of our IT infrastructure.

Key Responsibilities:

Provide technical support via phone, email, remote access, and in person. Install, configure, and troubleshoot computer systems, applications, printers, and other IT equipment. Maintain and support user accounts, permissions, and access rights in Active Directory or similar systems. Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS/Linux), productivity software, and various in-house applications. Log, track, and manage IT support requests using a ticketing system. Set up and maintain end-user devices including desktops, laptops, mobile devices, and peripherals. Assist with network troubleshooting including basic connectivity issues (wired and wireless). Support onboarding and offboarding processes (e.g., account setup, hardware provisioning). Maintain documentation for IT processes, systems, and common troubleshooting steps. Ensure data backups and security protocols are followed following company policies. Collaborate with other IT staff and departments to resolve complex issues and implement new technologies.

Requirements:

Education & Experience:

Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience). 1-3 years of experience in a technical support or help desk role.

Technical Skills:

Strong knowledge of Windows and macOS operating systems. Familiarity with Microsoft 365, Active Directory, and basic networking concepts (DNS, DHCP, TCP/IP). Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Basic understanding of cybersecurity best practices. Hands-on experience with remote desktop tools and support software.

Soft Skills:

Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to prioritize tasks and work independently or as part of a team. Patience and a customer-service-oriented attitude.

Preferred Qualifications:

CompTIA A+, Network+, or similar certification. Experience in supporting cloud services (e.g., Azure, Google Workspace). Familiarity with scripting or automation tools (e.g., PowerShell, Bash).
Job Types: Full-time, Permanent

Application Deadline: 24/04/2025