Job Description

Job Category: Business Development
:
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the team as In-Room Dining Team Leader and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise and coordinate all aspects of the In-Room Dining (IRD) operations to ensure seamless service and guest satisfaction.
• Lead and motivate the IRD team to deliver personalized, five-star service in line with the hotel's luxury standards.
• Ensure timely and accurate delivery of all food and beverage orders to guestrooms and suites.
• Conduct pre-shift briefings, assign duties, and monitor staff performance during shifts.
• Maintain effective communication with kitchen, stewarding, and other departments for smooth coordination.
• Oversee setup, presentation, and clearance of room service trays and trolleys to ensure impeccable cleanliness and presentation.
• Handle guest requests, complaints, and special preferences promptly and professionally.
• Ensure adherence to hotel policies, hygiene standards, and safety regulations (HACCP).
• Manage inventory levels, conduct regular stock checks, and assist with ordering supplies.
• Support training and development of IRD team members to enhance service excellence.
• Monitor financial performance, control operating costs, and contribute to departmental targets.

Ideally, you should possess some or all the following qualifications and experience:

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 2-3 years' experience in a luxury hotel F&B environment, with at least 1 year in a supervisory role (preferably In-Room Dining).
• Strong leadership and team management skills with a focus on guest satisfaction.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth knowledge of food and beverage service standards in a 5-star setting.
• Proficient in POS systems and Microsoft Office applications.
• Well-groomed, professional appearance, and polished demeanor.
• Flexibility to work varying shifts, including weekends and holidays.
• Fluency in English required; additional languages an advantage.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Skills Required