Job Summary (List Format):
- Provide certified IBM professionals for administration and support of IBM infrastructure technologies.
- Manage and support IBM AIX, Power systems, SAN storage arrays (V7000/V9000), Brocade SAN switches, and IBM TSM/Spectrum Protect backup solutions.
- Ensure proactive monitoring, preventive maintenance, and timely patching of systems.
- Prepare documentation and reports according to agreed templates.
- Coordinate with vendors for escalations and warranty claims.
- Ensure compliance with ITIL processes, ISO/ISMS frameworks, and company policies.
- Manage and provide access to IBM systems, facilities, and monitoring tools.
- Approve system changes through participation in the Change Advisory Board (CAB).
- Ensure availability of network connectivity and datacenter resources.
- Define and approve Disaster Recovery (DR) and Business Continuity Plan (BCP) test schedules.
- Integrate IBM infrastructure with VMware, Oracle, and Microsoft environments.
- Deliver secure, reliable, and compliant managed services for IBM technologies.
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