Job Description

Shift: Schedule: Full-time Design and deliver a best-in-class service for our internal partners that use the HR shared service. Build and develop a strong, team, multiskilled in all aspects of HR, which is highly motivated and engaged Understand HR practices and the technical aspects that underpin them Coach and develop the team, both in and out of your direct team, to get the most out of them Process design, initiation, and improvement in conjunction with key stakeholders Develop SLAs (Service Level Agreements) with the business and manage delivery of services to those SLAs Develop and manage KPIs (Key Performance Indicators) and manage the services to those KPIs Design efficient processes that support people practices Regularly communicate the ongoing vision of service, development, and delivery against agreed outcomes such as SLAs, KPIs Effectively manage change ensuring that the teams are always change ready Manage team resources effectively to ensure that the HR Shared Service delivers exceptional service Provide overall Governance Be responsible for all day-to-day operational teams (HR Operations, L&D Operations, Sourcing) Takes responsibility for the HR portal in the BAU and strong contribution in project mode (scope expansion, knowledge base). Creatively find new ways to educate and engage employees around our HR portal (Setting-up and lead for the HR portal community) Change Management, transformation, and budget follow-up (FTE's, costs, invoicing...) Master's degree in business, HR, project Management 10 years+ of experience in similar field Strong knowledge of Managed Services English/French fluent

Managerial Skills: Networking leadership Promoting innovation Empowering team members

Technical Skills: Lean methods and tools Performance Tracking Quality management Analytical reasoning Good level in Excel

Transversal Skills Change & stakeholders management Collaborative working Pragmatic thinking Proactive organization skills Customer centricity