Job Description

Job Requisition ID: 148725

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

• To provide operational support for all the new hire processes including: On boarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e - ticket and corporate Induction. etc.; advice on policy and labor law etc. in collaboration with LM's, HRBPs and different stakeholders across MENA Countries under Al Futtaim Group

What you will do

• Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
• Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
• Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
• Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
• Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)

Required skills to be successful

• Job-Specific Skills:
• Problem Solving and Trouble shooting skills
• Decision Making Skills
• Excellent Communication Skills (Arabic language a plus)
• Attention to detail

Behavioural Competencies:

• Team Player
• Customer Focus
• Individual Accountability
• Proactive / Collaborative
• Stress Tolerance

About the Team

• Role reports to the Head of Onboarding and Offboarding and will be an individual contributor

What equips you for the role

• Bachelor Degree or equivalent in HR, Business, Management or Technology
• CIPD or similar qualification a plus
• 2 - 3 years' experience as HR Generalist in UAE or GCC
• 2 - 3 years' experience in supporting SAP HR Module or similar ERP
• Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
• Experience in a Shared Services environment a plus.
• Experience with common help desk tool such as Salesforce is a plus
• Good Knowledge of UAE Labour Law / Government Relations

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.