Hr Shared Services Manager
Rabat, Morocco
Job Description
HR Shared Services Manager (220008C5) PRIMARY LOCATION : MOROCCO-RABAT - SALE - KENITRA ORGANIZATION : Group Operations CONTRACT TYPE : Regular
SCHEDULE : Full-time
DESCRIPTION
- Design and deliver a best-in-class service for our internal partners that use the HR shared service. Build and develop a strong, team, multiskilled in all aspects of HR, which is highly motivated and engaged
- Understand HR practices and the technical aspects that underpin them
- Coach and develop the team, both in and out of your direct team, to get the most out of them
- Process design, initiation, and improvement in conjunction with key stakeholders
- Develop SLAs (Service Level Agreements) with the business and manage delivery of services to those SLAs
- Develop and manage KPIs (Key Performance Indicators) and manage the services to those KPIs
- Design efficient processes that support people practices
- Regularly communicate the ongoing vision of service, development, and delivery against agreed outcomes such as SLAs, KPIs
- Effectively manage change ensuring that the teams are always change ready
- Manage team resources effectively to ensure that the HR Shared Service delivers exceptional service
- Provide overall Governance
- Be responsible for all day-to-day operational teams (HR Operations, L&D Operations, Sourcing)
- Takes responsibility for the HR portal in the BAU and strong contribution in project mode (scope expansion, knowledge base).
- Creatively find new ways to educate and engage employees around our HR portal (Setting-up and lead for the HR portal community)
- Change Management, transformation, and budget follow-up (FTE's, costs, invoicing...)
QUALIFICATIONS
Managerial Skills:
Technical Skills:
Transversal Skills
- Master’s degree in business, HR, project Management
- 10 years+ of experience in similar field
- Strong knowledge of Managed Services
- English/French fluent
Managerial Skills:
- Networking leadership
- Promoting innovation
- Empowering team members
Technical Skills:
- Lean methods and tools
- Performance Tracking
- Quality management
- Analytical reasoning
- Good level in Excel
Transversal Skills
- Change & stakeholders management
- Collaborative working
- Pragmatic thinking
- Proactive organization skills
- Customer centricity
ABOUT AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
WHAT WE OFFER
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
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Job Detail
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Job IdJD1419622
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRabat, Morocco
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EducationNot mentioned