Job Title: Operations Manager \xe2\x80\x93 Hospitality Sector Company: KAY Hospitality Location: Ras Al Khaimah Job Type: Full-Time Reports To: Board Of Director About KAY Invest: KAY Invest stands as an iconic pillar in the investment community, boasting a diverse portfolio that includes the largest real estate company in the city, a leading construction firm, an innovative venture capital division, and a prestigious hospitality sector. Our hospitality sector, renowned for its exceptional 9 out of 10 rating on Booking.com, exemplifies our commitment to excellence and customer satisfaction. We offer a unique and rare opportunity for an Operations Manager to lead our holiday homes hotel with unparalleled freedom, trust, and the promise of job security and growth. Job Overview: We are seeking a hungry and energetic, dynamic Operations Manager to oversee the full operations of our holiday homes hotel. This role encompasses managing daily operations, driving sales and marketing strategies, and spearheading revenue growth initiatives. The ideal candidate will possess a unique blend of leadership, strategic thinking and planning to all departments, and operational expertise/smooth operations to enhance the efficiency, and profitability of our hospitality sector. Key Responsibilities: 1. Operations Management: \xc2\xb7 Oversee the entire operations of the holiday homes hotel, ensuring exceptional guest experiences and operational efficiency. \xc2\xb7 Implement best practices in operational management to sustain and enhance service quality. 2. Sales and Marketing: \xc2\xb7 Develop and execute innovative sales and marketing strategies to increase occupancy rates and maximize revenue. \xc2\xb7 Collaborate with the marketing team to enhance online presence, including social media engagement and digital marketing campaigns. 3. Revenue Growth: \xc2\xb7 Identify and leverage opportunities for revenue growth, including upselling services, optimizing pricing strategies, and exploring new revenue streams. \xc2\xb7 Monitor market trends and competitor activities to ensure competitive advantage and adapt strategies accordingly. \xc2\xb7 Ensure to reach the budget and/or exceed it. 4. Team Leadership and Development: \xc2\xb7 Lead, motivate, collaborate and develop a high-performing team committed to achieving excellence in all aspects of the hospitality service. \xc2\xb7 Foster a culture of trust, collaboration, and continuous improvement within the team. 5. Customer Satisfaction: \xc2\xb7 Ensure the highest levels of guest satisfaction, enhancing a higher rating than 9 out of 10 rating on Booking.com through exceptional service and rapid response to guest feedback and concerns. \xc2\xb7 Have a enhanced pampering service to the maximum to each and every guest reaching and most importantly exceeding their wants and needs. 6. Financial Management: \xc2\xb7 Oversee financial management, including budgeting, forecasting, and financial reporting, to ensure the profitability and financial health of the hospitality sector. 7. Stakeholder Engagement: \xc2\xb7 Maintain effective communication and build strong relationships with stakeholders, including investors, partners, and suppliers, to support operational success and growth. 8. Compliance and Quality Assurance: \xc2\xb7 Ensure compliance with all legal and regulatory requirements and uphold the highest standards of quality and safety in all operations. Qualifications: \xc2\xb7 Bachelor\xe2\x80\x99s degree in Business Administration, Hospitality Management, or related field. \xc2\xb7 Proven experience in operations management within the 5* hospitality industry, with a track record of driving revenue growth and enhancing operational efficiency. \xc2\xb7 Strong leadership skills with the ability to inspire and develop a diverse team. \xc2\xb7 Strategic thinker with excellent problem-solving and decision-making capabilities. \xc2\xb7 Exceptional sales and marketing skills, with experience in digital marketing strategies. \xc2\xb7 Outstanding communication and interpersonal skills to engage effectively with all stakeholders. \xc2\xb7 Highly organized with a commitment to quality and attention to detail. What KAY Invest Offers: \xc2\xb7 A rare and unique opportunity to lead operations with utmost freedom and trust. \xc2\xb7 Job security and significant growth potential within one of the city\xe2\x80\x99s most iconic investment companies. \xc2\xb7 A dynamic and supportive work environment where your contributions are valued and rewarded. KAY Invest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Job Type: Full-time Salary: AED6,000.00 - AED10,000.00 per month