Company Description

General presentation:

Providing water, energy and waste management solutions for 160 years, Veolia offers public authorities and industries with a range of water, energy and waste management services vital to human development and sustainable growth in 48 countries around the world. We continue to adapt and innovate inline with economic growth and human development by designing and implementing solutions that will have a positive impact on the environment and resources. As Veolia Resources, our goal is to build a better 21st century.

In the Near & Middle East, Veolia works with industries, governments and communities, retail and commercial businesses to deliver innovative and sustainable solutions that are needed today and in the future. Through public-private partnerships and innovative contractual schemes, Veolia is committed to achieving quantifiable results with sustainable, pragmatic environmental solutions.

Key figures:

• More than 3,000 employees in the Near & Middle East (in addition to the 5,000 for Enova which reports directly to Veolia AMO, for Facility Management and energy Efficiency contracts in the ME)
• A strong local network across the region (UAE, Oman, Qatar, Bahrain, Kuwait, KSA,Lebanon,Jordan, Turkey)
• 30 years of sustainable partnerships with more than 6,000 references

Job purpose :

You will plan and direct the execution of activities related to the Commercial department.

You will manage the execution of activities related to service provision including sweeping, waste collection, industrial services, specialist and normal cleaning contracts, and hazardous waste management in line with Veolia\'s local and global safety, welfare, and compliance guidelines.

Moreover, you will be responsible for meeting business targets that are set by your manager.

Job responsibilities :

Operations:

• Oversee the management of the operational teams in the safe delivery of waste management and cleaning services to the required level of quality and customer satisfaction
• Monitor and improve where necessary the service quality and customer satisfaction
• Manage the team of coordinators and supervisors to ensure the implementation of the services in a safe, efficient, and well-planned manner
• Ensure daily operations morning meetings are held between the operations team, workshop, and BD team to encourage the sharing of relevant information to allow smooth delivery of service to customers
• Work cooperatively with other department heads (in particular HR and Maintenance) to ensure the Commercial department is supplied with sufficient resources to carry out planned and ongoing duties and to mobilise new projects.
• Schedule and conduct periodic quality checks on the ground to ensure compliance with the procedures, customer expectations, and work instructions
• Make sure Operations are carried out in compliance with local laws (environmental and safety regulations and labour law)
• Design, document and implement methods for work activities to increase efficiency and effectiveness in Waste Collection functions

Commercial:

• Manage the commercial activity to renew contracts and win new business
• Work closely with the Business Development Manager to agree on which tenders to target, support the tender process with resource plans, operating plans, and technical solutions
• Carry out customer visits to monitor performance, solve technical problems, and identify and develop business opportunities
• Maintain ongoing market and competitive intelligence within the target sectors
• Liaise with Key account Customers provide updates on performance/regulations and maintain good customer relationships. Good client relationship management is essential
• Investigate complaints from clients regarding Waste Collection activities, and ensure that all personnel act and perform in a professional manner
• Respond within an acceptable period to customer demands

Business Management:

• Participate in the company budget process by developing the budget for the Commercial Department, monitoring performance against budget, and delivering the required services within budget.
• Ensuring budget and revisions are aligned with revenue and growth forecasts
• Keeps immediate line manager fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Identify and implement cost savings by optimisation of vehicles and manpower
• Develop an annual CAPEX investment plan to maintain the serviceability of the fleet and meet growth requirements
• Drive forward digitalization of the Commercial Department to utilise fully mobile technology and the company\'s IT systems
• Use, improve, and implement new dashboards and reports to ensure visibility of operational, safety, and financial aspects of the Commercial department.
• Ensure appraisals are completed for all department staff identify training needs, and encourage the continuous development of colleagues in the technical and personal plans
• Diligently perform any other reasonable work or related tasks at the request of his/her manager.

Quality Health Safety & Environment:

• Understand, implement, and follow the QHSE policy.
• Report any HSE incident immediately as per VESE HSE procedures.
• Implement and coordinate QHSE procedures onsite.
• Responsible for the Health and Safety of all personnel under his authority, including others who may be affected by the company\'s activities.
• Understanding and implementing the company HSE policy, plans, and procedures.
• Conducting Risk Assessments in collaboration with the QHSE coordinator on activities related to commercial operations and ensuring that the methods and systems of work are safe
• Provide written and verbal instructions outlining potential hazards and precautions, and ensuring they are complied with.
• Ensuring incident and near-miss reporting procedures are understood and complied with, and assisting with accident investigations where appropriate.
• Ensuring all employees and sub-contractors are suitably trained/competent to carry out the prescribed task and that the necessary licenses/certificates of competence are in force and appropriate.
• Ensure that the employees reporting to him are following the training program defined in the QHSE system.
• Warn and issue notices where necessary to employees in case of breach of QHSE rules.
• Define roles, responsibilities, and authority in the Operation Department.
• Comply with the QHSE policy of VESE
• Understand his/her role in the event of an emergency and participate in emergency drills and exercises
• Maintain the quality control objectives formulated by the BU management and coordinate the objectives with the service performance procedures in collaboration with the heads of the division
• Ensure all corrective actions assigned to staff arising from audits, incidents and HSE reviews are implemented on time
• Ensure all Hazardous Waste jobs are completed using the applicable Permit to Work Procedures

Veolia values:

• Take initiative and always act professionally and ethically.
• Represent VESE in a courteous, helpful and business-like behavior.
• Maintain an uncompromised level of confidentiality and integrity related to all VESE information and operations in general.
• Adhere to and encourage adherence to all corporate policies and procedures.
• Lead by example, be friendly and helpful.

Teamwork & Collaboration:

• Maintain coordination and effective working relationships with other job functions and the other teams.
• Train and develop subordinates.

Organising & Reporting:

• Ensure that reporting is performed promptly and accurately.
• Organize soft & hard files with a focus on digitalization.
• Update reports within the specified time.
• Produce requested reports as and when required by the Line Manager

Communication:

• Report all relevant information to the Line Manager promptly and accurately.
• Ensure effective, accurate, and prompt communication with all other departments, clients, suppliers, and Veolia teams.

Qualifications

Academic Skills:

• Hold a Bachelor\'s Degree in Environment, Engineering or equivalent from a well recognised and reputable academic institution.
• A Master\'s Degree is an advantage.
• Minimum 10 - 15 years experience in the same field in a well-reputed organization. Ideally 3 years experience as an Operations Manager with logistics experience

Technical Skills:

• Excellent analytical and reporting skills.
• UAE valid light vehicle driving license is a must.
• Innovative and continuous improvement mindset.
• Effective problem identification, problem-solving and improvement implementation.
• Thorough knowledge of the principles and practices of collection and sweeping operations and programs
• Thorough knowledge of current applicable federal, state and local laws, rules and regulations for solid waste refuse collection environmental compliance activities
• Thorough knowledge of collection route design principles and practices;
• Substantial knowledge of customer service principles, practices and techniques
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language
• Ability to plan, organize, coordinate and supervise the work of others
• Ability to understand and follow oral and/or written policies, procedures and instructions
• Ability to prepare and present accurate and reliable reports containing findings and recommendations
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
• Integrity, ingenuity and inventiveness in the performance of assigned tasks
• Ability to apply Safety Management Tools (severity & Frequency rate)
• Advanced knowledge of Fire Fighting & First Aid
• Understanding health hazards
• General knowledge on Environmental hazards
• Supervisory skills
• Good working attitude
• Adaptable
• UAE Driving License (or equivalent): Is essential

Teamwork & Collaboration:

• Ability to adapt to changes in the work environment.
• Maximum flexibility due to the nature of work and work environment.
• Ability to work effectively in a multicultural team environment.
• Excellent interpersonal and conflict-handling skills.

Communication:

• Good command of written and spoken English is a must.
• Good command of Hindi/Urdu/Arabic is an advantage.
• Able to transfer knowledge to colleagues, interns and students.
• Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally.

Organising & Reporting

• Excellent planning and organizing skills.
• Excellent workload and time management.
• Excellent report writing skills with attention to detail, correctness and accuracy with the good use of English and technical terminology.
• Able to create new reports and tools for use by employees and management.

IT Skills:

• Advanced proficiency in Google suite, MS Office and related apps.

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Veolia