Job Description

Hostess (Arabic / European)
Job Title: Hostess
Language Skills: Fluency in Arabic and English is required. Additional European languages are a significant advantage.
Reports To: Restaurant Manager
Job Summary:
As the first point of contact for our guests, the Hostess plays a critical role in setting the tone for the entire dining experience. We are seeking a polished, professional, and bilingual individual who can warmly welcome our diverse clientele, manage reservations with efficiency, and ensure a seamless flow of service from the moment guests arrive.
Key Responsibilities:

• Guest Reception:
• Greet all guests with a warm, sincere, and professional welcome.
• Utilize bilingual skills (Arabic/English) to make international and local guests feel comfortable and valued.
• Manage the reservation system (e.g., OpenTable, Resy) effectively, noting special occasions and preferences.
• Seating & Floor Management:
• Escort guests to their tables, presenting menus and ensuring their initial comfort.
• Manage the seating chart to ensure even distribution of guests among service sections for optimal service.
• Accurately estimate and communicate wait times to guests when necessary.
• Coordination & Communication:
• Maintain constant communication with the management and service team regarding table status, special requests, and VIP arrivals.
• Answer incoming phone calls promptly and professionally, providing information and taking reservations.
• Bid guests a genuine farewell and thank them for their visit.
• Administrative Duties:
• Maintain the cleanliness and organization of the host stand and lobby area.
• Assist in managing the coat check service, if applicable.

Qualifications & Skills:

• Prior experience as a hostess in an upscale restaurant or hotel environment.
• Must be fluent in Arabic and English. Proficiency in another European language (e.g., French, Italian, Spanish) is highly desirable.
• Exceptional customer service and communication skills.
• Poised, professional, and well-groomed appearance.
• Ability to remain calm and courteous under pressure during busy periods.
• Strong organizational skills and attention to detail.
• Proficiency with reservation software and basic computer skills.

Skills Required