Helpdesk Operator (male) –facilities Management

Dubai, DU, AE, United Arab Emirates

Job Description

We are seeking a proactive and customer-focused Helpdesk Operator ?Male? to join our Facilities Management team. The ideal candidate will serve as the first point of contact for service requests, efficiently logging, tracking, and coordinating responses to ensure timely resolution and client satisfaction. This role operates on a rotating shift schedule, including night shifts, weekends, and public holidays as required.

Key Responsibilities:



Act as the main point of contact for incoming service requests via phone, email, or CAFM system. Log and track requests accurately in the system and assign them to appropriate teams. Monitor job progress, follow up on pending requests, and ensure timely closure of tickets. Communicate clearly and professionally with clients and internal teams. Generate helpdesk reports. Maintain updated records of all FM activities and ensure compliance with SLAs.

Requirements:



Experience in a helpdesk or customer service role, preferably in a Facilities Management environment. Familiarity with CAFM systems (e.g., SAP, FSI, Maximo, or similar) is a strong advantage. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in MS Office Suite (Word, Excel, Outlook). Ability to work under pressure and handle emergencies effectively. Willingness to work in rotating shifts, including night shifts. Male candidates only (due to the shift patterns).

Qualifications:



High School Diploma or Bachelor's Degree preferred. Fluency in English (spoken and written); Arabic is a plus.
Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Application Question(s):

Can you join immediately. What is your Notice Period.
Experience:

* helpdesk or customer service role: 1 year (Required)

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Job Detail

  • Job Id
    JD2261493
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned