Job Description

Job Title Guest Service Executive

Description

Guest Service Executive- Front Office - Jumeirah Al Qasr Hotel (UAEN)

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Madinat Jumeirah- The Arabian Resort of Dubai is a magnificent tribute to Dubai's heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A'Salam, Jumeirah Al Qasr, Jumeirah Al Naseem, and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there's seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the Talise Fitness health club.

About the Job

An exciting opportunity has arisen for Guest Service Executive to join our Front Office Team in Jumeirah Al Qasr and Dar Al Masyaf Hotel

Your main duties will include:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests, maximizing the Hotel revenue
• Update all information given by guests on the Registration Card on check-in into the PMS system making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks, or unusual matters of significance in addition to updating the glitch report through HOTSOS
• To ensure full satisfaction of the guest and resolute any challenges immediately through ownership of guest complaints
• Escorting guests to their rooms on arrival, explaining all the features and facilities
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Maintain their cash float, take full responsibility for it ensuring that it is always balanced
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures as per financial compliance
• Perform any related duties and special projects as requested by the Director of Rooms, Assistant Director of Rooms, Assistant Front Office Manager & Team Leader

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Degree qualification from a recognized hotel or business school
• 2 years front desk experience in a 5-star Hotel
• Proficiency in spoken and written business English
• Competent in Microsoft Office applications.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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