Description

Guest Relations Executive - Front Office - Jumeirah Al Qasr

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah - The Arabian Resort of Dubai is a magnificent tribute to Dubai\'s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A\'Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there\'s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join the Front Office team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Offer assistance to guests by addressing general inquiries about the hotel, its facilities, and daily events and functions.
• Conduct pre-arrival calls or send emails to guests, confirming their reservations and gathering additional information and preferences for their stay.
• Prior to the arrival of VIP guests, meticulously inspect their assigned rooms to ensure a high standard of accommodation.
• Perform curbside check-ins, providing a personalized touch by escorting guests to their designated rooms.
• Actively participate in check-ins, check-outs, and concierge duties as necessary, contributing to a seamless guest experience.
• Fulfill requests for tours of the hotel and its facilities, offering guests a comprehensive understanding of the amenities available.
• Take responsibility for ordering and ensuring the timely delivery of amenities for VIP arrivals, as well as catering to special requests and arrangements made by guests.
• Handle guest complaints effectively and refer them as necessary, ensuring follow-up on corrective actions.
• Timely preparation of requisitions for amenities to meet guest expectations.
• Perform any related duties and special projects as assigned, contributing to the overall success of guest relations and hotel operations.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• Sound knowledge of computer systems (Windows, Internet Explorer, and Word) and familiarity with Opera (Property Management System).
• Minimum of 1 year of experience in a 5-star hotel in the same role capacity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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