Description

Team Leader - Front Office - Jumeirah Al Qasr

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah - The Arabian Resort of Dubai is a magnificent tribute to Dubai\'s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A\'Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there\'s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Team Leader to join the Front Office team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Set a benchmark for all Guest Service Executives in terms of punctuality, grooming, courtesy, attitude, teamwork, guest relations, and adherence to policies & procedures.
• Block rooms with special requests the evening before arrival and complete allocation of all remaining rooms early in the morning.
• Maintain close communication with Housekeeping regarding room allocation changes, departures, room moves, and waiting guests.
• Coordinate with Guest Relations for VIP room allocation changes.
• Liaise with finance and accounts regarding billing and cashiering issues.
• Prepare registration cards, welcome booklets, and keys for group arrivals, ensuring a smooth check-in process.
• Assist Guest Service Executives in their daily tasks and efficiently address any problems or guest complaints in a professional manner.
• Monitor the performance of Guest Service Executives, offering constructive feedback and coaching to ensure adherence to defined Jumeirah standards.
• Safeguard the privacy of all guests by ensuring that no guest details are disclosed to unauthorized individuals.
• Act as a communication bridge between Guest Service Executives and the Front Office Manager, facilitating feedback exchange and fostering effective communication.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• Sound knowledge of computer systems (Windows, Internet Explorer, and Word) and familiarity with Opera (Property Management System).
• Certified as a Task Trainer, demonstrating expertise in training and development.
• Minimum of 1 year of experience in a 5-star hotel in the same role capacity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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