Description

Receptionist (Guest Service Executive) - Front Office - Jumeirah Marsa Al Arab - Residences

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Guest Service Executive to join the Front Office team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet

Take payment from guests on departure and close their bills correctly

Be efficient in assisting guests throughout their stay with any requirements

Sell rooms to walk-in guests at the maximum rate possible

Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Update all information given by guests on the Registration Card on check-in into the system making sure that all required information has been provided

Scan the passport of every guest on arrival and save the data correctly for the CID Report

Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

Attend the daily handover briefing at the beginning of each shift

Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

About you:

The ideal candidate for this position will have the following experience and qualifications:

Secondary Education

2 years front desk experience in a 5-star Hotel

Fluency in written and spoken English

Knowledge of front office application.

Knowledge of basic Microsoft Office applications.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 400

Apply Before 05/31/2023, 05:10 AM

Job Schedule Full time

Locations Dubai Holding Corporate Office, Dubai, AE

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