Global Procurement Assistant Analyst
Job Description
Overview:
Role Purpose
Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests.
Responsibilities:
The role is responsible for Incident (INC) Management:
o Incident identification and recording
o Classification and initial support to the Users for the Incident
o Investigation and diagnosis of Incidents
o Escalation procedures for ensuring Incident resolution
o Incident resolution and restoring service to its normal operation
o Communicating with the User and Closing the Incident ticket
Log, classify, investigate, and close tickets.
Support users with requisitions, PO issues, vendor requests, and catalog inquiries.
Navigate ERP/P2P platforms to troubleshoot procurement issues.
Communicate process guidance clearly and accurately.
Maintain SLA compliance and excellent user service experience.
Qualifications:
6months minimum year of ticket/incident management
Experience with ServiceNow/Remedy/Jira (or similar) ticketing tool
Experience in Procurement or P2P processes
* Experience using any ERP/P2P platform (SAP, Ariba, Oracle, Coupa, Workday, Dynamics, Netsuite, Ivalua, Jaggaer, Basware, etc.)
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Job Detail
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Job IdJD2179528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location??????? ???????, C, EG, Egypt
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EducationNot mentioned