Job Description

JOB DESCRIPTION
JOB DETAILS:
Job Title:
Receptionist
Reports to:
Director of Admissions and Community Relations
Department:
Front of House
Function:
Customer Service
Grade:
n/a
HRL (HAY Reference Level)
n/a
JOB PURPOSE:
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.
DIMENSIONS:
Number of Staff Supervised
Direct Reports:
n/a
Total Team Size:
n/a
Financial Accountability (Annual)
n/a
Geographical Scope
UAE
KEYACCOUNTABILITIES:
Description
Provide the full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
Skills
QUALIFICATIONS, EXPERIENCE & SKILLS:
Expected Qualifications:
Expected Experience:
A minimum one-year experience working as a receptionist or in a customer service focused role.
Effective communicator (written and spoken)
Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills:
Ability to multi-task and cope with peaks of demand Proficient secretarial and computer skills
Advanced user of Microsoft Office an advantage
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Skills Required