Job Description

What You Will Do:
Team Leadership

• Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
• Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with skills and knowledge.
• Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
• Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
• Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
• Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
• Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.

Customer Service

• Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
• Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
• Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.

Stock Management

• Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
• Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
• Monitor and implement the replenishment app, ensuring stock is replenished to maintain availability on the sales floor.
• Conduct regular gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.

Compliance and Standards

• Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
• Ensure the department is compliant with all Trading Safety, legal, and health & safety regulations.
• Regularly review and communicate SOPs to the team, ensuring policies are consistently followed and best practices are adhered to.

Sales and Profit

• Work with the store leadership team to set and achieve sales targets, continually driving the department's performance.
• Analyse sales data to identify trends, opportunities, and areas for improvement.
• Develop action plans to maximize sales and profitability.
• Optimize staffing levels based on sales floor traffic and customer demand.

Visual Merchandising Collaboration

• Conduct weekly walks with the VM team to review store displays, merchandising strategies, and product placement.
• Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.

Skills Required