Job Description

We are seeking a young and energetic Female Customer Service Representative to join our team and deliver exceptional service across various digital and voice-based platforms.

If you are passionate about customer care and thrive in a fast-paced environment, we'd love to hear from you!

Key Roles & Responsibilities

Handle incoming and outgoing customer communications through phone, email, live chat, and social media. Assist customers with account-related queries, transaction details, and mobile/digital banking platform navigation. Guide customers through KYC processes, digital onboarding, and verification procedures. Educate customers on available services, products, promotions, and platform updates. Accurately identify customer problems and resolve basic issues independently. Track open issues and ensure timely follow-up until resolution. Utilize CRM tools like Zendesk or Salesforce to log and track customer interactions and maintain accurate data. Provide 24/7 support coverage, including rotational shifts, weekends, and public holidays as required. Adhere strictly to company policies, including customer data protection, privacy laws, and financial compliance protocols.

Requirements

Bachelor's degree in finance, Business, Communications, or a related field. Fluency in English and Tagalog languages depending on customer base. CRM experience (Zendesk, Salesforce); familiarity with mobile/digital banking platforms. Willingness to work shifts, including weekends and holidays. Clean criminal record; adherence to NDA and compliance standards. 1-2 years in inbound/outbound environments; experience handling high-volume queues Prior experience in banking, fintech, or financial services customer support, Live chat, email, and social media support (WhatsApp, Facebook, etc.). Empathy, patience, time management, conflict resolution, and multitasking abilities.
Please share your resume at

Hr@ogold.app

Job Type: Full-time

Application Question(s):

Are you comfortable explaining work-related matters in Malayalam & Hindi ?
Experience:

Customer Service : 1 year (Required)
Language:

* Hindi (Required)