Job Description

We are seeking a Female Customer Service Representative (Arabic Speaker) to join our team at 20M Wellbeing, a premium EMS fitness and wellness studio located in Laffan Tower, West Bay, Doha.

In this role, you will support the sales team by managing client communication after initial contact has been made, ensuring smooth scheduling, excellent service, and a positive client experience throughout their wellness journey.

The ideal candidate will be organized, customer-focused, and fluent in both Arabic and English. You will play a key role in maintaining client satisfaction through regular follow-ups, appointment coordination, and ongoing support.

Key Responsibilities:

Greet and assist all clients in a warm, professional manner

Handle incoming inquiries via phone, WhatsApp, and in person (Arabic & English)

Schedule and manage client bookings and appointments

Support membership sign-ups, renewals, and payment processing

Conduct regular follow-ups with clients to confirm appointments, gather feedback, and encourage retention

Coordinate with coaches and operations to ensure smooth daily workflow

Maintain and update customer records and CRM system

Assist in promoting services, offers, and packages

Ensure the front desk and reception area remain clean and welcoming

Requirements:

Female candidates only

Fluent Arabic speaker (English also required)

Previous experience in customer service.

Excellent communication and interpersonal skills

Organized, detail-oriented, and tech-friendly

Positive attitude and professional appearance

Interest in health, fitness, or wellness is an advantage

Flexible with working hours, including evenings and weekends

Working Hours:

Full-time

6 days/week

Job Types: Full-time, Permanent