A well-known Perfume brand is hiring
Job Title: Female Customer Service Representative (Arabic & English Speaker)
Job Responsibilities:
- Confer with customers by telephone or throw social media to provide information about products, take or enter orders or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested and arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Up selling of new or additional products.
Requirements:
- Not less than 2 years of experience in customer service.
- Arabic & English proficiency is a must.
- Females only.
- Microsoft Office & E-mail writing proficiency.
Job Location: Sharjah.
Salary: 3500 AED - 4500 AED
If you match the above requirements we would like to hear from you.
E-mail: hr @ fahhadgroup . com
Kindly write the Job Code: CSR02 in the E-mail subject to be considered.
Job Type: Full-time
Pay: AED3,500.00 - AED4,500.00 per month
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