Job Description

Position Summary
The Facilities Manager - Hard Services will be responsible for the strategic and operational management of all mechanical, electrical, and plumbing (MEP) systems, building fabric, and life-safety services. The ideal candidate will ensure compliance with all statutory regulations, drive operational excellence, and implement a proactive maintenance strategy to minimize downtime and optimize asset life-cycle. A strong background in the mall or aviation sectors is highly preferred.
? Key Responsibilities
1. Strategic Hard Services Management:

• Develop and implement a comprehensive Planned Preventive Maintenance (PPM) schedule for all hard services assets.
• Manage the lifecycle of MEP assets, including condition surveys, replacement planning, and capital project forecasting.
• Drive continuous improvement initiatives to enhance system efficiency, reduce energy consumption, and lower operational costs.

2. Operational Excellence & Compliance:

• Ensure 100% compliance with all local, state, and federal statutory regulations related to building services, health, and safety.
• Manage and oversee all critical systems, including HV/LV electrical distribution, HVAC, fire alarm systems, plumbing, escalators/lifts, and building management systems (BMS).
• Lead the response to all hard services-related emergencies and breakdowns, ensuring minimal disruption to operations.

3. Contractor & Vendor Management:

• Procure, manage, and supervise specialist technical contractors for maintenance and project works.
• Conduct regular performance reviews of service partners to ensure quality, value, and adherence to SLAs.
• Manage service contracts, negotiate terms, and control the hard services budget effectively.

4. Health, Safety & Environment (HSE):

• Act as the primary point of contact for all hard services safety matters.
• Ensure all work is carried out in accordance with method statements and risk assessments (Permit to Work systems).
• Promote a strong safety culture among staff and contractors.

5. Team Leadership & Collaboration:

• Lead, mentor, and develop a team of technical staff (if applicable).
• Work closely with the Soft Services Manager, Security Manager, and other departments to deliver a seamless facilities management service.
• Provide technical expertise and support for tenant fit-outs and refurbishment projects.

? Requirements & Qualifications
Essential Experience:

• 8-10 years' proven experience in the Facilities Management industry, with a strong focus on Hard Services.
• Background in managing complex hard services within shopping malls, aviation (airports), or other critical 24/7 public environments is highly preferred.
• Demonstrable experience in managing MEP systems, BMS, and life-safety systems.

Technical Skills & Knowledge:

• In-depth knowledge of building statutory regulations and compliance standards.
• Strong financial acumen with experience in budget preparation, forecasting, and cost control.
• Proficiency in Computerized Maintenance Management Systems (CMMS).
• Excellent understanding of project management principles.

Personal Attributes:

• Strong Leader: Ability to lead teams and manage contractors under pressure.
• Proactive Problem-Solver: Anticipates issues and implements effective solutions.
• Exceptional Communicator: Able to liaise effectively with senior management, contractors, and non-technical stakeholders.
• Resilient: Calm and decisive when managing emergencies.

Qualifications:

• A degree or equivalent in Engineering, Facilities Management, or a related field is required.
• Professional certifications (e.g., CFM, PMP, C.Eng.) are a strong advantage.

What We Offer

• A competitive salary and performance-based bonus.
• Comprehensive benefits package (health, dental, vision, retirement).
• Opportunity to work on a high-profile, critical infrastructure asset.
• A professional and dynamic working environment.
• Opportunities for career development and progression.

Skills Required