Job Description

Facilities Manager
Job Title: Facilities Manager
Department: Facilities Management
Reports To: Regional FM Head / Client Account Director
Job Purpose:
To provide strategic leadership and operational management for the entire facilities management portfolio, ensuring the efficient, safe, and compliant delivery of both hard and soft services. The role is responsible for financial performance, client relationship management, and the development of the FM team.
Key Responsibilities:

• Develop and implement the FM strategy, policies, and procedures in alignment with client objectives.
• Manage the annual FM budget, including forecasting, cost control, and financial reporting. Ensure services are delivered within agreed financial parameters.
• Act as the primary point of contact for the client, building and maintaining a strong partnership through regular communication and performance reviews.
• Lead, motivate, and develop the entire FM team (both hard and soft services), ensuring high performance and professional growth.
• Oversee the delivery of all contracted services, ensuring they meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure full compliance with all relevant health, safety, environmental, and statutory regulations (e.g., fire safety, building codes).
• Manage vendor and contractor relationships, including procurement, contract negotiation, and performance monitoring.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and sustainability.

Qualifications & Experience:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
• Professional certification (e.g., CFM, FMP) is highly desirable.
• Minimum of 8-10 years of progressive experience in facilities management, with at least 5 years in a senior management role.
• Proven experience in budget management and P&L responsibility.
• Excellent knowledge of HSE regulations and contract management.

Skills Required