Job Description

Job Category: Customer Loyalty
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Objective:
This position is responsible for supporting strategic loyalty initiatives through data-driven insights, performance reporting, and project coordination. The role plays a key part in enhancing decision-making through accurate analytics, managing loyalty-related projects, and improving operational effectiveness across campaigns, feedback systems, and system developments.
Key Responsibility:
Reporting & Analytics

• Assist in generating and maintaining weekly/monthly loyalty dashboards and performance reports.
• Track key metrics for loyalty campaigns, customer engagement, and redemption trends.
• Compile NPS feedback data and support qualitative feedback analysis.
• Maintain consistency and accuracy across reporting formats and data sources.

Project Support & System Testing

• Support Loyalty Engine and Club Apparel app-related project documentation and test cases.
• Participate in User Acceptance Testing (UAT) and assist with bug logging and follow-ups with IT.
• Maintain records of functional specifications and system enhancement logs.

Campaign & Marketing Assistance

• Coordinate with marketing and brand teams to extract campaign insights and performance results.
• Support the execution and reporting of CRM campaigns (email, SMS, push notifications).
• Help in segmenting customer data for personalized campaign strategies.

Customer Feedback & Induction Training

• Collect and consolidate digital customer feedback across touchpoints.
• Assist in preparing store-wise/brand-wise NPS dashboards.
• Support onboarding and training sessions on loyalty tools and reporting systems.

Desired Experience:

• 2-4 years of experience in analytics, reporting, or CRM operations, preferably in the retail or loyalty domain.
• Proficient in data analysis tools (Mandatory experience in SQL, Excel, Power BI) and CRM platforms.
• Experience in project coordination, customer experience tracking, and cross-functional collaboration.
• Bachelor's degree in Business Analytics, Information Systems, or a related field.

Skills Required