Employee grievance receiving, handling & escalating

Listen & assist employees with issues by listening empathetically to concerns and handling the case in a sensitive manner.

Probe and understand the employees\' concerns while respecting confidential information and confidential matters.

Categorize the employee issue as a grievance/query/request/sexual harassment case/ mental health counselling/code of conduct violation/whistleblowing and guide the employee to the concerned team as per governance structure.

Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of satisfaction.

Facilitate all issues relating to employee relations by ensuring consistency in the interpretation and application of policy for fair & equal treatment of staff.

Follow up with respective HR department for updates and case closures

Documentation, Reporting and maintainence of confidential information

Maintain accurate and complete documentation of all grievances received on call/email on the required forms.

Maintains accurate and complete documentation of all investigations in an organized filing method.

Tracking of all complaints centrally and present reports on a regular basis to HR manager.

Track TAT for all cases registered with the helpdesk.

Ensure safekeeping of all employee related files and records..

Culture & Engagement

Assisting the Culture & Engagement Manager with the employee engagement agenda.

Facilitating continuous improvement and engagement through various programs /engagement

Executing all existing and new initiatives under Landmark Happiness Movement

Facilitate focus groups with the retail & warehouse teams to understand the areas of development

Keep up to date with knowledge of contemporary engagement & employee relations practices. Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions

Basic Qualification / Education / Vocational Training

Post-graduate degree in Business Administration with specialization in Human Resources Management or relevant retail experience.

Minimum Experience

4-5 years of experience in Human Resources in an employee relations or engagement role

Specific / Relevant Experience

Ideally 2-3 years of experience on employee / labor relations in the retail industry

Skills and Capabilities

Proficiency in Microsoft Office applications, such as Excel and Word and Powerpoint

Knowledge of HR processes/policies

Awareness of the local labour law and legal compliance

Strong Verbal & written Communication & Networking skills

Empathetic and patient with people

Preferred languages \xe2\x80\x93 English, Arabic

Qualifications

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Landmark Group