Job Description

Job Title:

Executive - Holiday Sales (Freshchat & References)

Department:

Holidays Division / Customer Engagement

Reporting To:

Business Head

Employment Type:

Full-time

Key Responsibilities:

Freshchat Sales Management:

Actively manage and respond to all customer inquiries via the Freshchat platform in a timely and professional manner. Qualify and convert chat leads into sales opportunities by understanding customer needs and offering suitable holiday packages. Maintain high standards of response time, chat quality, and customer satisfaction. Collaborate with the product team to stay updated on current packages, pricing, and availability. Assist in updating chat scripts, FAQs, and auto-responses in coordination with the marketing team.

Reference-Based Sales:

Follow up on leads generated through client referrals, repeat customers, and internal networks. Build rapport with referred clients and provide personalized travel recommendations. Track and report on the performance of reference-based sales conversions.

Sales Coordination & CRM:

Prepare quotations, itineraries, and booking confirmations. Maintain accurate and up-to-date records of all interactions and bookings in the CRM system. Support the sales team in achieving monthly and quarterly revenue targets. Upsell additional services such as insurance, visas, transfers, and excursions.

Performance Indicators (KPIs):

Freshchat response and resolution time. Number of leads converted from Freshchat and references. Sales revenue generated from assigned channels. Client satisfaction and feedback scores. Accuracy and completeness of CRM entries.

Qualifications & Skills:

Bachelor's degree in Tourism, Business, or related field. 1-3 years of experience in travel sales, customer service, or chat-based support. Strong written and verbal communication skills. Familiarity with Freshchat, CRM tools, and travel product knowledge. Customer-focused mindset with attention to detail.

Preferred Attributes:

Experience with UAE-based clientele and expat travel behavior. Ability to multitask and work in a fast-paced, tech-driven environment. Positive attitude, team player, and willingness to learn.
Job Type: Full-time

Pay: AED3,000.00 - AED8,000.00 per month