Executive Customer Service

United Arab Emirates, United Arab Emirates

https://www.mncjobsgulf.com/company/apparel-group

Apply Now

Job Description

Job Category: Retail - Sales and Operations
Degree Level: No Formal Education
:
To communicate promptly any information to customers about their orders
To help customers to register online and/or to process their orders
To assist customers with any issues with regards to the returns of their orders
To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
To issue refunds and compensation as appropriate
To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
To assist in gathering information and produce reports on a regular basis
To be able to deal with customers with late returns and faulty goods
To liaise with fulfillment for any issues with customers' orders
To coordinate with shipping over issues raised by customers with regard to either orders or return
To help customers with product enquiries and drive cross-selling to increase units per transactions