Job Description

We are looking for The Ecommerce Marketplace Manager and candidate should be available in UAE region. who can start immediate will manage Vendor onboarding, Brand, product, pricing, promotions, and operations across the region leading in GCC online marketplaces. The role ensures process of Vendor onboarding SOP & KPI, accurate in Catalog, content, competitive pricing, compliance with UAE & GCC regulations, and efficient coordination with vendors, logistics, Marketing, Catalog, Content, Tech team and other internal teams to maximize sales and brand visibility.

Key Responsibilities / Tasks

1. Vendor Onboarding & Relationship Management

Identify potential vendors for targeted categories.

Collect and verify GCC legal documents:

o Trade License

o VAT Registration

o Bank Account Details (IBAN)

o Product compliance certificates (if required)

Execute vendor agreements with payment & commission terms.

Make sure vendor accounts on marketplace portals and provide credentials.

Conduct training on product uploads, promotions, returns, and pricing guidelines.

Assist vendors in uploading their first SKUs and ensure 100% content accuracy.

For Branded / Authorized Vendor give special support of Marketing region wise

Monitor vendor performance weekly / Monthly performance.

2. Marketplace Product Management

Connect with Catalog / Merchandiser team for product uploading and maintain accurate product listings in details. If any English & Arabic requirement.

Make sure Update product titles, descriptions, images, and prices according to guidelines.

Optimize marketplace listings for SEO and better discoverability.

3. Order processing & Fulfillments Operations Handling

Monitor daily orders and ensure timely pick, pack & dispatch with logistics partners.

Resolves delayed of failed shipment with logistics partners

Monitor shipments for delivery, returns, and disputes in line with Logistic partners.

Track and ensure on-time delivery for both marketplace-managed and seller-fulfilled orders.

Ensure marketplace SLAs are met (1/2 days delivery standards).

4. Logistics Coordination

Monitor

shipping cost efficiency

and ensure alignment with budget and charges.

Liaise with courier companies for last-mile delivery efficiency.

Maintain compliance with

GCC customs and cross-border regulations

.

Manage reverse logistics for returns and replacements.

5. Marketplace Coordination

Liaise with marketplace Marketing team for campaigns and promotions.

Ensure readiness for seasonal monthly mega events like Ramadan, Eid, Black Friday, National Day and more.

6. Pricing & Competitor Monitoring

Monitor competitor pricing and adjust accordingly without breaching MAP policies ( Minimum Advertise Policy) .

Implement discount strategies for slow-moving SKUs.

Make sure Inventory not getting pileup.

7. Reporting & Analysis

Maintain weekly sales, vendor activity, and inventory reports.

Share insights with management for replenishment and marketing opportunities.

8. Inventory Control.

Make sure Inventory not getting pileup.

If any damage or open box or any product related issue need to solve on immediate basis.

Vendor Onboarding Process

1. Vendor Identification & Outreach - shortlist vendors and initiate communication.

2. Document Collection & Verification - ensure compliance with GCC laws.

3. Agreement & Activation - secure contracts and activate accounts.

4. Training & Guidelines - provide onboarding materials and training sessions.

5. First SKU Upload & Testing - assist in product listing accuracy check.

6. Performance Monitoring - track vendor activity for the first month.

Skills & Qualifications

Minimum 5 years of E-commerce Marketplace experience in UAE/GCC countries.

Strong understanding for UAE & GCC region of VAT laws & e-commerce compliance.

Candidate should know the process of Market place Vendor Listing, Commission structure, Logistic Process, Financial structure & connecting Tech.

Proficiency in English & Hindi & if Arabic its advantage.

Should have local Vendor relations

Proficient in MS Excel, Google Sheets, and marketplace seller portals.

Excellent negotiation, communication, and organizational skills.

Candidate should start immediate.

Job Type: Full-time

Pay: QAR6,000.00 - QAR8,000.00 per month