Do you see yourself as a Duty Manager for Holiday Inn\xc2\xae Dubai Festival City?

Travel is a journey. At Holiday Inn\xc2\xae, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\xe2\x80\x99ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\xe2\x80\x99d love to give you a warm welcome to the Holiday Inn\xc2\xae family.

The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Monitor reception colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Work closely with guest relations team to ensure priority club and ambassador members consistently receive all benefits, re-peat guests and other VIP\xe2\x80\x99s receive special recognition and service & enrolment targets are met.
• Inspects all VIP rooms prior to arrival, greet and escort personally on arrival/bidding farewell.
• Promotes priority club & ambassador programs and acts as champion for both programmes.
• Perform such functions as to include but not be limited to:
• Intercontinental ambassador / priority club and regular guest welcome letters.
• Solicitation of ambassador / priority club applications.
• Attention to detail on special requests by having updated database on guest profile captured through glitches / preferences.
• Handle guest complaints and refer them as necessary, follows up on corrective / preventive action.
• Compile, analyze existing procedures, and perform process renovation to have benefit operation, through project management.
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
• Organize and conduct regular meeting for all reception team to facilitate communications and smooth operations.
• Prepare efficient work schedule for reception team, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Conduct courtesy calls, driving the guest experience through service quality and continuous improvement.
• Ensuring implementation and compliance of the company\xe2\x80\x99s fire, life and safety requirements.
• Assists in planning for future staffing needs, and assists in recruiting in line with company guidelines, prepares and administers detailed induction program for new staff aligned with room to have a great start.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and over-sees their implementation.
• Ensures training needs analysis of reception team is carried out and training programmes are designed and implemented to meet needs by working together with the assistant front office manager; provides input for probation and formal performance appraisal discussions in line with company guidelines, coaches, counsels and disciplines staff, providing constructive feed-back to enhance performance and regularly communicates with staff and maintains good relations.

What we need from you

• Associate degree in hospitality management and/or similar work experiences or certified accreditation and minimum 2 year experience as GRM in 5* property with 300+ inventory.
• Excel, Word, Power Point, Jana, Opera, Computer skills.
• Proficiency in speaking and writing Business English.

What you can expect from us

We\xe2\x80\x99ll reward all your hard work with competitive salary and benefits.

Join us and you\xe2\x80\x99ll become part of the global IHG\xc2\xae family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey?
As the world\xe2\x80\x99s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\xe2\x80\x99d like to embrace a world of opportunities, we\xe2\x80\x99d like to welcome you to the world\xe2\x80\x99s most international luxury hotel brand. Let\xe2\x80\x99s Go Further Together.
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.

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