Job Description

Director of Revenue Management
Application Deadline: 31 December 2025
Department: Revenue & Reservations
Employment Type: Permanent - Full Time
Location: United Arab Emirates - Dubai
Reporting To: General Manager
Description
Improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.
Key Responsibilities

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Closely monitor competitive pricing and understand the impact of pricing decisions on property performance.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Provide guidance on corporate transient, group & wholesale pricing.
• Ensure effective pricing strategies to reflect asset strength relative to the competition.
• Ensure compliance to the Best Rate Guarantee.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Maintain accuracy and timely entry of all relevant data in systems.
• Review and analyze data on an ongoing basis.
• Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
• Ensure all distribution channels are returning appropriate availability and pricing for the following 365 days.
• Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
• Complete understanding and effective execution of current and new Revenue Management tools, including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and onwards.
• Compliance to Kempinski standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS related Revenue Management functionalities.
• Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
• Ensure hotel team members understand the concept of Revenue Management and their role.
• Educate the Sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
• Share best practices and key learnings with peers and management.
• Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support: Bugs/enhancements affecting Revenue Management from all RM tools, including PMS, IDeaS, Channel Reports, and branded websites.
• Lead the property's weekly Revenue Management meeting and contribute to the Daily Operations Meeting.
• Provide Executive Committee with regular Revenue Management updates.
• Hold a strong leadership role in the Monthly Forecasting Meetings.
• Produce accurate forecast on weekly and monthly basis (+/-5%).
• Produce all relevant components pertaining to Revenue Management Budget
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

• A minimum of 2 years' experience in Revenue Management, including electronic distribution
• A proven track record of increasing revenue streams or strengthening the performance of a property
• Experience with data analysis, including E-Commerce KPIs
• RMS knowledge, preferably with IDeaS or EZRMS
• Opera PMS
• Excel advanced skills
• Should be result & quality driven.
• Ability to handle high volume with attention to detail
• Ability to cope with changing priorities and multiple tasks at the same time

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Skills Required